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WAHO Manual on Implementation Guide (ISO/IEC 20000)
Author:
WAHO
Category:
Information Management Systems
Language:
English
Date Updated:
8/10/2020 8:13:54 AM
Description
ISO/IEC 20000 is the first internationally recognized standard for an IT Service Management System(ITSMS). It’s split into two parts: ISO/IEC 20000-1 outlines the minimum requirements and ISO/IEC 20000-2 which provides additional guidance to help you with implementation.
Abstract
ISO/IEC 20000 is the best practice framework to help organizations build an ITSMS that adapts to the changing technologies, aligns with business objectives and provides efficiency in performance.
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